Karuthu: Instant Patient Feedback. Superior Quality Care.

Designed exclusively for healthcare leaders, Karuthu is a powerful feedback platform seamlessly integrated with Reallist's Digital Checklist. We bridge the gap between patient experience and rapid action, ensuring every voice is heard, escalated, and resolved with efficiency and genuine care.

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The Imperative: Why Patient Feedback Drives Excellence

Every Voice Counts

In modern healthcare, the patient’s voice is the most vital signal for improving care quality. Real-time feedback instantly uncovers hidden pain points—from admission anxieties to post-discharge concerns.

Empower your hospital to act swiftly. Data-driven insights immediately enhance patient satisfaction and safety. When patients feel heard, trust flourishes, leading to dramatically improved care outcomes.

87%

Boost Patient Trust

Achieve significantly higher patient trust scores and foster stronger patient-provider relationships.

3x

Rapid Issue Closure

Resolve critical patient concerns up to three times faster than traditional, manual methods.

92%

Measurable Quality Uplift

Facilities consistently report significant quality improvements within the first 90 days of implementation.

Karuthu: Elevate Patient Experience and Drive Quality Excellence

Seamless Healthcare Integration

Designed exclusively for hospital settings. Capture feedback across every touchpoint—from admission to discharge—ensuring comprehensive coverage and actionable insights.

Automated Quality Action (Reallist Ready)

Seamlessly integrates with Reallist Digital Checklist technology. Instantly automate escalation workflows for rapid issue resolution and proactive quality management.

Trust & Accountability

We close the loop on every concern. Track feedback from collection to final resolution, ensuring full transparency and building patient trust through verified follow-through.

Karuthu: The 3 Steps to Actionable Quality Improvement

Stop managing scattered feedback. Our systematic process uses intelligent automation to transform every patient voice into immediate, measurable steps for quality enhancement.

1. Capture Every Voice

Collect feedback easily across all patient touchpoints: OPD, inpatient wards, discharge, and follow-up consultations, utilizing multiple convenient channels.

  • Mobile-friendly forms
  • Kiosk stations
  • SMS & WhatsApp integration
  • Staff-assisted entry

2. Escalate Instantly

Automatically trigger critical Reallist alerts. Smart routing and priority classification ensure urgent quality concerns reach the correct teams instantly based on severity.

  • Smart routing algorithms
  • Priority classification
  • Department notifications
  • Real-time management dashboards

3. Ensure Resolution

Drive accountability and continuous organizational improvement. Track resolution status from assignment to closure with complete, transparent audit trails.

  • Real-time status updates
  • Resolution documentation
  • Timely patient communication
  • Comprehensive analytics & reporting

Leveraging Reallist: The Foundation for Unmatched Quality Excellence

Trusted Healthcare Foundation

Karuthu leverages Reallist’s proven quality management system, the standard trusted by India's leading healthcare providers to ensure clinical excellence and maintain audit readiness.

This foundation provides standardized, auditable escalation and resolution processes, ensuring full regulatory compliance while empowering your teams to address every patient concern with clinical precision and compassionate care, turning feedback into verifiable improvement.

01

Global Standards, Local Context

Rooted in internationally recognized quality frameworks, seamlessly adapted to meet specific Indian regulatory requirements.

02

Intelligent Workflow Automation

Instantly routes critical tasks, triggers escalations, and tracks progress automatically, ensuring rapid, zero-friction response.

Intelligent Workflow Automation


03

Unbreakable Compliance Record

Documents every step of resolution with complete audit trails, providing ironclad proof for regulatory bodies and internal review.

04

Actionable Insight Generation

Transforms data into clear, specific insights, identifying root causes and defining high-impact quality enhancement opportunities.

Elevating Hospital Performance: Quality, Compliance, and Patient Trust

Real-Time Quality Improvement

Instantly identify and resolve operational issues, preventing minor concerns from escalating and ensuring consistent, high-quality care delivery.

  • Proactive Issue Detection
  • Automated Prevention
  • Culture of Continuous Improvement

Achieve Seamless Compliance

Maintain perfect audit readiness with fully documented feedback loops and corrective actions, simplifying accreditation (NABH/JCI) and review processes.

  • NABH/JCI Alignment
  • Complete Audit Trails
  • Actionable Compliance Reporting

Cultivate Patient Loyalty

Demonstrate transparent responsiveness and commitment to prompt resolution, significantly boosting patient retention and strengthening hospital reputation.

  • Higher Patient Referrals
  • Stronger Online Reputation
  • Enhanced Community Goodwill

Patient Empowerment: Ensuring Every Voice Shapes Better Care

Seamless Feedback Access

Diverse options (multiple languages, accessibility features, various input methods) ensure every patient can share their voice easily and confidentially.

Driving Real Change

Your input generates tangible improvements, moving beyond mere acknowledgment. We provide clear updates so you see the direct impact of your feedback.

Elevating Trust

Witness our commitment firsthand. Prompt, genuine responses to your input build lasting confidence in our staff and hospital services.

"Knowing that my feedback made a real difference in how the hospital operates gives me confidence that future patients will have a better experience. It's empowering to be part of improving healthcare."

— Patient testimonial from pilot implementation

Success Stories: Accelerating Quality Improvement with Karuthu

Mumbai Hospital Achieves 40% Faster Resolution

A leading 300-bed multi-specialty hospital significantly improved patient experience, achieving a 40% reduction in complaint resolution time within three months of adopting Karuthu, while boosting satisfaction scores.

Proactive Care Triumph: The shift to proactive resolution resulted in zero escalations to senior management in the final quarter.

Streamlined Workflows & Operational Efficiency

Quality managers across partner hospitals report substantial gains: streamlined workflows, enhanced patient engagement, reduced administrative burden, and improved team accountability.

Leadership Insight: "Karuthu transformed how we handle patient concerns—shifting us from reactive firefighting to proactive care excellence."

Quantifiable Results: Driving Performance Improvement

85%

Enhanced Patient Satisfaction

Average lift in satisfaction scores achieved within 6 months of implementation, reflecting significantly better care delivery.

40%

Accelerated Resolution Time

Reduction in the average time required to resolve patient concerns and quality issues, boosting efficiency.

95%

Rigorous Issue Closure Rate

Escalated concerns successfully resolved and fully documented, demonstrating rigorous accountability and follow-through.

Seamless Integration. Immediate Impact.

Effortless Implementation

Karuthu’s flexible architecture integrates smoothly with your existing hospital IT systems—including HMS, EMRs, and current workflows—ensuring minimal disruption to daily operations.

Intuitive, user-friendly dashboards provide instant access to real-time feedback, escalation tracking, and performance analytics for both frontline staff and management. Achieve immediate results with minimal training required.

Zero-Conflict Integration

Connects instantly with popular hospital management systems to ensure smooth, secure data flow without duplicate entry or system conflicts.

Accelerated Onboarding

Structured training programs quickly empower all user levels—from staff to leadership—to master the system and drive efficiency gains.

24/7 Dedicated Support

Our expert team provides ongoing assistance via phone, email, and on-site visits to ensure flawless operation and continuous success.

Tailored Configuration

Customize the system setup to match your exact needs, including departmental structures, unique workflows, and specialized escalation rules.

Drive Excellence: Transform Patient Feedback into Action

Systematic Quality Enhancement

Karuthu transforms raw patient feedback into meaningful, measurable quality improvements. Systematically address concerns, enhance care delivery, and build lasting trust within your patient community.

Explore how Karuthu fits your hospital’s unique needs and quality goals. Request a personalized demonstration or consult with our healthcare quality experts today.

Join the community of forward-thinking hospitals across India committed to superior patient care through systematic feedback management and continuous quality enhancement.

Immediate Consultation

Discuss your hospital's specific requirements and quality strategy with our expert team.

Personalized Demo

Witness a live demonstration tailored precisely to your hospital’s operational environment.


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